In your most recent customer service experience, how did you contact the CSR?
In person By telephone Internet Mail Fax

How long did you have to wait before speaking to a representative?
I was taken care of immediately Within 3 minutes 3 - 5 minutes More than 5 minutes

Did our representative:
Quickly identify the problem Appear knowledgeable and competent
Handle issues with courtesy and professionalism

How long did it take to get your matter resolved?
Immediate resolution Less than a day Between 2 & 3 days More than a week
The problem is still not resolved

Did you have to contact customer service more than once before the question was resolved. If so, how many times?
Resolved with initial contact Twice Three times

In thinking about your most recent experience with us, was the quality of customer service you received:
Very Poor Somewhat Unsatisfactory About Average Very Satisfactory
Superior

What could have been done to serve you better?

How often would you like to hear from us?
At the inception of the initial policy Once a year More than once a year
Only when necessary

Are you interested in any of the other products that you may not be aware that we service such as:
Motorcycle insurance Watercraft insurance Commercial Business insurance
Life insurance/Mortgage insurance RRSP RESP Critical Illness Manulife One Banking
Accident & Health Benefits